Privacy Policy

Privacy Policy Siam Royal Agency Effective from: 01.04.2026. Last updated: 01.04.2026 Website: https://siamroyalagency.com. Contact: siam.royal.agency@gmail.com.

This document explains what personal data we collect, how we use it, and how we protect it. We aim to be clear and transparent — without unnecessary legal jargon.

1. Who We Are Siam Royal Agency Co., LTD. is a real estate agency operating in Thailand and Cambodia. We provide services related to the purchase, sale, rental, and management of property for international and local clients. For the purposes of this Policy, we act as the data controller for the personal information you provide through our website.

2. What Data We Collect Data you provide directly: – Full name – Email address – Phone number – Messenger usernames (WhatsApp, Telegram, LINE, etc.) – Messages and enquiries submitted via contact forms

Data collected automatically: – IP address and browser type – Pages visited on our website – Date and time of your visit – Referral source (how you found our website)

Automatically collected data is gathered using analytics tools (e.g. Google Analytics) and may involve cookies. See the Cookies section and our Cookie Policy for details.

3. How We Use Your Data – To respond to your enquiry and provide the information you requested – To match you with relevant properties based on your criteria – To contact you regarding a transaction or agreement – To send you property updates and offers (only with your consent) – To improve our website based on user behaviour analytics – To comply with applicable legal requirements

4. Legal Basis for Processing Depending on your country of residence and the type of data, we process your information on the following legal grounds: – Consent — you have given us explicit consent, for example by submitting a form or checking a box – Legitimate interest — where processing is necessary to respond to your enquiry or carry out our business activities – Contract performance — where processing is necessary to deliver the services you have requested – Legal obligation — where we are required to process data to comply with applicable law

We strive to align our data practices with the requirements of the GDPR (EU) and PDPA (Thailand) as applicable to our international client base.

5. Sharing Your Data We do not sell your personal data. We may share data with: – Partner companies and developers — only to fulfil the services you requested, and only with your knowledge – Technical service providers — hosting, CRM, email platforms — who process data on our behalf – Analytics platforms — Google Analytics, Meta Pixel — for traffic analysis (see Cookie Policy) – Government authorities — where required by law

All third parties to whom we transfer data are required to maintain a level of protection no less than our own.

6. Data Retention We retain your data only as long as necessary to fulfil the purposes described in this Policy, or until you withdraw your consent. – Contact form data — until the consultation or transaction is complete – Client data — for the duration of the agreement and up to 5 years after its conclusion – Analytics data — in accordance with the settings of the platforms used (typically up to 26 months for Google Analytics)

After the retention period, data is securely deleted or anonymised.

7. Your Rights Depending on your location, you may have the right to: – Access your personal data – Correct inaccurate or outdated information – Request deletion of your data (right to erasure) – Restrict or object to the processing of your data – Object to processing based on legitimate interests – Receive your data in a structured, portable format – Withdraw consent at any time — this does not affect the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at: siam.royal.agency@gmail.com. We will respond within a reasonable timeframe, typically within 30 days.

8. Cookies and Tracking Our website may use cookies and similar technologies to ensure the site functions correctly and to analyse how it is used. Full details are provided in our Cookie Policy below. You can update your cookie preferences at any time through your browser settings or via the consent banner on our website.

9. Data Security We apply appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet can be guaranteed to be completely secure. If you believe your data security has been compromised, please notify us as soon as possible.

10. Contact Us For all data-related enquiries: Siam Royal Agency Co., LTD. Email: siam.royal.agency@gmail.com. Website: https://siamroyalagency.com.

We reserve the right to update this Policy at any time. We will notify you of significant changes via the website or by email.

Document Cookie Policy Siam Royal Agency Effective from: 01.04.2026 · Website: https://siamroyalagency.com.

1. What Are Cookies Cookies are small text files that a website saves on your device when you visit it. They help the site function properly, remember your preferences, and collect analytics data. Cookies do not contain viruses and cannot access other information stored on your device.

2. Types of Cookies We Use Essential cookies These cookies are necessary for the website to function. Without them, the site will not work correctly. They do not require your consent. – Maintaining your session as you navigate the site – Storing your cookie consent preferences

Analytics cookies These cookies help us understand how visitors interact with the site — which pages they visit, how long they stay, and where they come from. Data is collected in anonymised form. – Google Analytics — traffic and user behaviour analysis You can opt out of analytics cookies via the banner on our site or through your browser settings.

Marketing cookies Used to show relevant advertising and measure the effectiveness of marketing campaigns. – Meta Pixel (Facebook/Instagram) — conversion tracking and retargeting Marketing cookies are only placed with your explicit consent.

3. Managing Cookies You have several options for managing cookies: – Via the consent banner on our website — on your first visit, you can accept or decline specific cookie categories – Via your browser settings — you can block or delete all cookies. Instructions are available in your browser's help section – Via Google Analytics opt-out: tools.google.com/dlpage/gaoptout – Via Meta advertising preferences: facebook.com/settings/ads

Please note: disabling some cookies may affect the functionality of our website.

4. Cookie Consent On your first visit to our website, you will see a banner requesting consent for the use of analytics and marketing cookies. You can update your preferences at any time. Essential cookies are set automatically without requesting consent, as they are necessary for the site to operate.

5. Contact If you have any questions about this Cookie Policy: – Email: siam.royal.agency@gmail.com. – Website: https://siamroyalagency.com.

This policy was last updated: 01.04.2026